FAQs 

What is wall printer and how does it work?

Wall Printer is a kind of inkjet printer, which uses CMYK(W) 4 color ink to print image directly on the wall and other vertical substrate. 

What is the difference between water based and UV wall printer?

Water based wall printer uses pigment ink, which can print on the absorbent materials like plaster wall and wallpaper. While UV wall printer uses UV lamp to cure UV ink on the various material surfaces like the wall, metal, glass, acrylic, tiles, etc…

What are the differences between wall printer with one, two and four printheads?

Multi-heads are equipped on the water based wall printer. More printheads, faster the printing speed. No effect on the printing quality.

What the size can print?

The printing heigh is up to 3 meters high(It depends on different models), and no limited to the length. By stitching two pictures, the printing height can beyond 3 meters high.

What are the material surfaces can print on?

LED UV Wall printer can print on almost any material surfaces including walls, wallpaper, tiles, metal, glass, acrylic, plastic…

Can the wall printer print on uneven surfaces like the brick wall?

Yes, the wall printer can print on the brick wall directly. There are two sensor on the printhead, which will help the printer to keep 1cm to the wall all the time. The printhead can move forward and backward 10cm automatically to adapt the distance to the wall. 

Should I treat the surfaces before and after printing?

There is no need to treat the wall before printing. 

We suggest to treat the surfaces with coating before printing such as glass, acrylic, metal, plastic. 

How long can the printed image last on the wall indoors and outdoors?

Indoors: 8 years not fading ;  Outdoors: 3 years not fading

What is the meaning of 3D? Inkjet printer can print 3D pictures on the wall?

Don’t be fooled by the “3D effect”. It is nothing to do with the wall printer, it depends on the image effect. The “3D effect” is just meaning the image on the wall looks like 3D, not the real 3D which you can touch and feel.

What the type of ink does wall printer use? How can I buy it?

Series E, K are using water based pigment ink.

Series S and T are using LED UV curable ink.

We will help you to source the ink in your local.

What the other consumables does the wall printer need other than the ink?

You need to replace the printhead and the damper, they are the regular consumables for the wall printer. We will put some other spare parts for the printer in your initial order.

What kind of image I can use to print?

You can print the image with JPG, PNG, TIFF, PDF format.

What are the software in the printer? Do I need to pay for them?

The operation software is developed by HKHR. The RIP software is MainTop(Made in China). These two software are free and permanent.

Optional RIP software: FlexiPrint RIP (PhotoPrint, Made in USA). This one needs to be charged.

Can the image be resistant to scratch? Is it waterproof?

The image is resistant to scratch and it is waterproof. You don’t need to worry about raining outdoors.

How can I get technical support when I have some issues on the wall printer?

You can contact your engineer through WhatsApp, WeChat, Telegram, or Email. They will reply you in a very short time.

How can I order the spare parts?

You can contact your sale manager through Email to order the spare parts. You will have the invoice to pay including shipping cost by FedEx.

Does the wall printer has warranty?

Yes, your wall printer has one year warranty. For more details, please contact our sales manager.

What is the quality of printing

The printing resolution is up to 2880dpi, you can also choose 1440dpi, 1080dpi, and 960 dpi.

How to place an order?

Please contact us via Email, our sales manager will contact you to confirm the specifications with you. We can arrange the shipment for you.

How do you ship the printer to us?

There are four options for you to choose: By air, by ocean, by train or by truck on land.